What about product assurance? Can I return the product if I find we don’t like the quality or color?
We will accept the following reasons for return of your items if you are not satisfied with them when you receive them.
1. The wrong item was sent to you.
2. The item has a quality issue.
If you want to return an item, it must be returned within 3 days of receipt, and in the same condition it was received. You need to contact us first before you return any item. Any item returned where we have NOT received prior notice of the return will be rejected. The shipping and handling of return items is the responsibility of the buyer.
Can you ship to my country? How long does the shipping take?
We use USPS and EMS to ship worldwide. The shipping cost is 10 USD for every order. You will save money on shipping by ordering several products at a time.
Orders are shipped from our warehouse center within 1 to 4 business days from the date payment for the order is received and cleared (complete verification). Once the shoes are shipped, you will be issued with a tracking number to check the progress of your order.
Do I pay for the shipping cost? Who pays the tax?
Yes, you need pay for the shipping cost. The logistic company’s charge is 10 USD per order.
We will write the invoice at a reduced rate to assist you with a tax reduction eg. 25 USD or $20 USD per order.
How can I pay for my purchases?
Is my personal information safe?
Yes, your personal information is safe. The information you provide will ONLY be used for the purchase transaction and the delivery.
What should I do If my payment fails?
Usually the payment failure is due to slow internet. Please try again if the message is "pending/payment failure’. "Processing" means the transaction was successful. If it fails again, please check that your credit card information and your personal info is correct. If your card doesn’t work try Western Union or Bitcoin. Please advise the payment method you choose and I will send you the payment details you need.
Why was the item in my shopping cart no longer available at checkout?
The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee the purchase until you have completed the checkout process, another customer may purchase the last item even if it is showing in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available, and that you should remove it from your cart.